Common Errors in Marpipe Launcher

Troubleshoot common errors

Pierce Porterfield avatar
Written by Pierce Porterfield
Updated over a week ago

This article lists common Facebook launch errors and provides tips on handling them. In the case that no error messages are visible on the campaign, please review these available options for a quick resolution.

Type

Ad set

Error

Permissions error: Facebook Business Tools Terms Not Accepted

Resolution

Link your businesses Instagram page to the Ad Account in Business Settings under Instagram Accounts -> Connected Assets

Type

Ad set

Error

Invalid parameter: Custom Age Selection Is Not Available

Resolution

For advertisers running with a Special Ad Category, there are limitations on demographic targeting such as choosing age ranges.

Try using a different audience or removing demographic parameters from Facebook Audiences Manager.

Type

Ad set

Error

Invalid parameter: Promoted Object Invalid

Resolution

This error is likely a bug on Facebook's end. The retry launch would probably be ineffective.

Try creating a new campaign using the same creatives. You can choose 'import from previous" to re-apply the settings from your previous test and try launching again.

Type

Ad set

Error

Invalid parameter: Selected targeting options unavailable for young people

Resolution

Change the audience age limit to a minimum age of 18

Type

Ad set

Error

Permissions Error: Custom Audience Terms Not Accepted

Resolution

Go to the associated Ads Manager Account, navigate to "Audiences" and accept terms

Type

Ad set

Error

The promoted object you have specified has an invalid combination of parameters. Please refer to the documentation.

Resolution

This error is likely a bug on Facebook's end. The retry launch would probably be ineffective.

Try creating a new campaign using the same creatives. You can choose 'import from previous" to re-apply the settings from your previous test and try launching again.

Type

Ad

Error

Error with Facebook page permissions.
Application does not have permission for this action: No permission to access this profile.

Resolution

You most likely do not have the correct permissions for the Page or Ad Account that you are trying to launch to.

Go to Business Settings & double-check that you have access to the ad account, Facebook page, and Instagram page.

Type

Ad

Error

Permissions error: Permission Error

Resolution

This vague error message has been known to pop up when your account is disabled due to failed billing attempts.

Type

Ad

Error

Permissions error: Ad Account Has No Access To Instagram Account

Resolution

Link your businesses Instagram page to the Ad Account in Business Settings under Instagram Accounts -> Connected Assets

Type

Ad

Error

Application does not have permission for this action: No permission to access this profile

Resolution

Most likely cause: The user did not give Marpipe full access when they signed into Facebook from Marpipe Settings.

Sign out of Facebook from Marpipe, then sign in again. Accept all of the permissions when prompted in the sign-in process.

Type

Ad

Error

Invalid parameter: Domain Required

Resolution

The domain for the URL you have input is not allowed to use the web events selected for the campaign.

This error usually stems from an incomplete domain setup within Facebook Business Manager. Each ad account must verify the domains that they will be driving to from their Facebook ads. Even if your domain is verified, you may also have to configure certain conversion events for the domain in order for your launches to work.

Type

Ad

Error

Invalid parameter: No Payment Method Added

Resolution

Go to Billing in Facebook and fix any errors

Type

Ad

Error

[#<FacebookAds::AdgroupIssuesInfo{:level=>"AD",:error_code=>1487179,:error_summary=>"invalid ad create parameters",:error:message=>"Invalid ad create parameters:Invalid ad create parameters",:error_type=>"HARD_ERROR"}>]

Resolution

Disapproved ads, edit ads, and try again

Type

Ad

Error

You cannot use some of the detailed targeting options you selected when running ads in this special category. You must remove them from your audience. To ensure you only select allowed detailed targeting options, only select options after you declare your Special Ad Category.

Resolution

Ensure your targeting is allowed under the Special Ad Category you are using.

If the audience targeting is under 18, you must change it to 18+.

In some cases, you may need to recreate the audience from scratch in audiences manager - this can happen if "Audience Expansion" is checked or visible within the existing audience.

Type

Ad

Error

All domains need to be associated with a pixel event pair and an ad. To publish this ad, either select a new domain for your ad or configure a pixel event pair for your domain in Events Manager

Resolution

The domain in "URL" of Marpipe might not be verified domain connected to the pixel.

Type

Ad

Error

["Use of our Brand Assets"=>"This as isn't running because it doens't follow our Advertising Policies, which apply to an ad's content, its audience and the destination it links to. We don't allows ads to use protected brand assets such as FAcebook or Insagram icons. What to do next: Use only the most up-to-date logo, which you may find at www.facebookbrand.com and www.instagram-brand.com"}

Resolution

Remove any FB logos and push through via FB support for ad approval

Type

Ad

Error

Caption Is Too Long: Your ad will not run on Instagram because the caption is longer than 2,200 characters. Edit the caption.

Resolution

You will need to write a shorter out-of-image copy OR remove IG placements

Type

Ad

Error

Video not ready for use in an ad: The video is still being processed. Please wait for the video to finish processing before using it in an ad.

Resolution

The user who tried to "Retry Launch" didn't have the right access

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