Potential Cause

Catalog directly connect to Shopify

Resolution

Shopify connected catalogs add products directly to Meta through the connection. There is no source feed URL driving the products. In order to add your products to Marpipe, you can use the Flexify plug-in to generate a URL for Marpipe.

Potential Cause

Missing username/password

Resolution

If your source feed URL begins with SFTP, there is a username and password required to access is. Make sure that you input a username and password under SFTP options in the upload settings.

Potential Cause

Mismatching formats

Resolution

Make sure that the format of your source feed matches the format you select when uploading. Marpipe supports XML, CSV, and TSV. If you get an upload error try selecting a different format.

Potential Cause

Feed comments

Resolution

Sometimes source feeds contain hidden comments in the URL. If you’re having issues uploading, try checking the “Source Feed Has Comments” option and then upload again.

Error message

{ "column_name": "column_name is invalid or empty" }

Resolution

The source feed must include the following fields to comply with Meta requirements:

Make sure that the columns in your source feed feature no capital letters. Ex: "ID" should be "id", "Google_product_category" should be "google_product_category"

Error Message

{ "image_link": "image_link column is malformed" }

Resolution

Marpipe is unable to retrieve the image through the image through the image_link provided for the product. Check the following to troubleshoot: