Troubleshooting Feed Upload Errors

This article lists common source feed errors and provides tips on handling them.

Pierce Porterfield avatar
Written by Pierce Porterfield
Updated over a week ago

Unable to find feed/catalog when connecting to Meta

Potential Cause

Catalog directly connect to Shopify


Shopify connected catalogs add products directly to Meta through the connection. There is no source feed URL driving the products. In order to add your products to Marpipe, you can use the Flexify plug-in to generate a URL for Marpipe.

Unable to upload source feed URL

Potential Cause

Missing username/password


If your source feed URL begins with SFTP, there is a username and password required to access is. Make sure that you input a username and password under SFTP options in the upload settings.

Potential Cause

Mismatching formats


Make sure that the format of your source feed matches the format you select when uploading. Marpipe supports XML, CSV, and TSV. If you get an upload error try selecting a different format.

Potential Cause

Feed comments


Sometimes source feeds contain hidden comments in the URL. If you’re having issues uploading, try checking the “Source Feed Has Comments” option and then upload again.

Errors after uploading your feed

You can view these errors by going to Source Feed on the left nav-bar and checking Show only rows with errors. Scroll to the right end of the columns to view the messages.

Error message

{ "column_name": "column_name is invalid or empty" }


The source feed must include the following fields to comply with Meta requirements:

  • ID

  • Title

  • Description

  • Availability

  • Condition

  • Price

  • Link

  • Image_link

  • Brand

  • Fb_product_category

  • Google_product_category

Make sure that the columns in your source feed feature no capital letters. Ex: "ID" should be "id", "Google_product_category" should be "google_product_category"

Error Message

{ "image_link": "image_link column is malformed" }


Marpipe is unable to retrieve the image through the image through the image_link provided for the product. Check the following to troubleshoot:

  • Make sure the product image_link is formatted as either a .jpg or .png

  • Check that the image_link is connected to a valid and accessible image through either your source feed manager or shop.

If you're still having trouble uploading the feed, please contact support.

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